Joyanai FAQ – all your questions answered in one place

No. Under Joyanai's rules, each person may hold only one account. If multiple accounts are found linked to the same device, IP address, or bank account, all bonuses will be forfeited and the accounts will be suspended.

KYC is not required upfront to play games. However, before your first withdrawal you will need to upload photos of the front and back of your national ID. Verification is usually completed within 24 hours.

First, make sure you are entering your mobile number or email and password correctly. A Caps Lock key that is on can cause password errors. Try clearing your browser cache and logging in again. If the problem persists, on the login page Use the "Forgot Password?" link.

After logging in, go to Profile Settings to update your name, email, and contact details. To change your registered mobile number, contact the support team — identity verification will be required.

Joyanai supports mobile banking, e-wallets, and bank transfers. Details for each method are available in the Cashier section of your account. The minimum deposit generally starts from BDT 100.

Deposits via mobile banking or e-wallet are typically credited to your Joyanai balance within 2–10 minutes. Bank transfers may take 2–4 hours. If your deposit hasn't arrived within 30 minutes, contact support and have your transaction reference number ready.

Once KYC verification is complete, withdrawal requests are typically processed within 1–24 hours. Your first withdrawal may take a little longer due to additional security checks. For minimum withdrawal amounts and limits, visit the Cashier section of your account.

Joyanai does not charge any processing fees on deposits. However, your mobile banking provider or bank may apply their own charges at their standard rates. For withdrawals, a small processing fee may apply depending on the method used.

After your first deposit as a new member, the welcome bonus is automatically credited to your bonus wallet. Check the Promotions page for the current bonus amount and terms. Wagering requirements must be met before the bonus can be withdrawn.

The wagering requirement (WR) is the total amount you need to bet before a bonus can be withdrawn. For example, a BDT 100 bonus with a 20x WR means you must place a total of BDT 2,000 in bets. Each bonus has its own WR — always read the terms before claiming.

A percentage of your net daily losses is returned to your account as cashback the following morning. This cashback is typically credited directly to your real balance with no wagering required. See the Terms page for full details.

No separate application is needed at Joyanai. Loyalty points accumulate with every bet, and your VIP level advances automatically. There are 5 tiers ranging from Bronze to Platinum. Higher tiers unlock a dedicated account manager and exclusive benefits.

Joyanai offers slots, Live Casino games (blackjack, roulette, baccarat), table games, fishing games, lottery, and Sports Betting. There are over 500 games in total, sourced from internationally recognized providers.

Yes. All games on Joyanai use internationally certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and no party can predetermine results.

You can bet on over 30 sports including cricket, football, tennis, badminton, basketball, and volleyball. Special markets are available for Bangladesh cricket matches. In live betting, odds update in real time as the match progresses.

All data is stored on the game server. Once your connection is restored, log back in and return to the game — you can continue from where you left off. For slots, the outcome of any spin in progress is recorded automatically.

Yes. For Android, download the APK directly Download Page iOS users can install it from the App Store. The app supports biometric login, push notifications, and fast loading.

After logging in, go to Profile → Security Settings → Two-Step Verification. Choose either SMS OTP or Google Authenticator. Once enabled, every login will require an additional code, keeping your account significantly more secure.

Change your password immediately and contact Joyanai support. Our security team will review your account promptly. Joyanai will never ask for your password via email or SMS — treat any such message as a phishing attempt.

After logging in, go to Profile → Responsible Gaming → Deposit Limit. Set a daily, weekly, or monthly limit. Decreasing a limit takes effect immediately, but increasing one requires a 24–48 hour waiting period. Learn more Responsible Gaming page here.

Self-exclusion lets you take a break from gaming for a set period — options range from 3 months to permanent. During this time you won't be able to log in, and no promotional messages will be sent to you. Activate it from the Responsible Gaming section in your account settings.