This page explains in plain English how Joyanai collects your personal information, what it is used for, and how it is kept secure. We believe transparency is the foundation of trust.
Joyanai protects your personal information based on six core principles.
All your personal and financial data is protected with 256-bit SSL encryption. No third party can access or read this information.
Joyanai never sells your personal information to third parties. Your data is used solely to provide our services.
Only authorized staff may view your information for specific, legitimate reasons. All access is logged and retained.
You may request deletion of your personal information at any time. We will honor that request unless we are legally required to retain the data.
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This Privacy Policy applies to all services, websites, and mobile applications operated by Joyanai (joyanai.vu). By using our services, you agree to this Policy.
Joyanai is a responsible online gaming platform. The trust of our millions of Bangladeshi members is our most valuable asset. To honor that trust, we treat the protection of your personal information as our highest priority.
This Privacy Policy explains what information Joyanai collects, why we collect it, how it is used, and what rights you have. We have written everything in plain English so you can truly understand what happens with your data.
If you have any questions, feel free to contact our support team at any time.
Joyanai collects information in two ways — what you provide directly, and what is gathered automatically while you use the platform.
| Type of Information | Reason for Collection | Required? |
|---|---|---|
| Name & Identity | Account Registration & KYC | Yes |
| Mobile Number | Contact & Security | Yes |
| Payment Information | Transaction Processing | Yes |
| Device Information | Security & Fraud Prevention | Partial |
| Cookie Data | Experience Improvement | No (Optional) |
Joyanai uses your information only for specific, legitimate purposes. The full list is provided below:
Joyanai will never use your information for any purpose beyond those listed above. If a new use arises, your consent will be obtained first.
Joyanai does not sell your personal information. However, limited data may be shared with trusted third parties where necessary to deliver our services.
Your personal information will never be sold to advertisers, data brokers, or any third party. Not ever.
Cookies are small data files stored in your browser. Joyanai uses cookies to improve your experience on the platform.
On your first visit, the cookie banner lets you choose which cookies to accept. You can update your preferences at any time in your account settings.
Joyanai has implemented industry-leading technical and organizational measures to keep your data secure.
No one can guarantee 100% security on the internet. However, Joyanai makes every effort to do so. If you notice any suspicious activity, please notify us immediately.
As a Joyanai member, you have important rights over your own personal data.
To view the information we hold about you, submit a request.
You may request corrections to any inaccurate or outdated information.
If you close your account, your data will be deleted unless we are required to retain it by law.
You may request a download of your data in a machine-readable format.
You may object to your information being processed for marketing purposes.
You may withdraw your consent at any time — this will take effect going forward.
To exercise any of these rights, email [email protected] or contact us via live chat. We will respond within 30 days.
Joyanai strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.
If a parent or guardian becomes aware that their child has created an account on joyanai, please contact our support team immediately. We will close the account and delete all associated data.
A note for parents — please restrict access to Joyanai on your devices to prevent any minors from using the platform.
Joyanai does not retain your information longer than necessary. Specific retention periods apply to different types of data:
Once the retention period expires, your data will be securely and permanently deleted.
Joyanai may update this Privacy Policy from time to time. When changes are made:
Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any questions, complaints, or to exercise your rights regarding our Privacy Policy, please contact us:
Once a privacy complaint is submitted, joyanai will provide an initial response within 7 business days and aim to resolve the matter within 30 days.
To read our full Terms & Conditions, Click Here. To learn about Responsible Gaming, Responsible Gaming Page View.
Read our Privacy Policy and register with confidence. Your information is completely safe with us.