Joyanai's Terms and Conditions – A Plain-English Guide Just for You

1General Terms & Conditions

Joyanai (joyanai.vu) is an international online gaming and Sports Betting platform. It operates under an international gaming license and is committed to maintaining the highest standards of security and transparency.

These terms and conditions constitute a legal agreement between Joyanai and its registered members. They may be updated from time to time — any significant changes will be communicated to registered email addresses.

By using Joyanai's services, you voluntarily agree to all of the terms below. If you object to any of them, please do not use the platform.

2Account Register

To create an account on Joyanai, you must provide accurate and complete information. Providing false or misleading information may result in your account being closed at any time and your balance being forfeited.

Information required for registration:

• Full Name (as it appears on your National ID or Passport)
• Date of birth (for 18+ verification)
• Active Mobile Number
• Valid Email Address
• Permanent Address

Single Account Policy:

Each individual, household, or group sharing the same device may operate only one Joyanai account. If multiple accounts are detected, all accounts will be closed and all bonuses cancelled.

3Age & Eligibility

Joyanai is a responsible gaming platform. We strictly ensure that only adults are permitted to play.

• You must be at least 18 years old on the date of registration.
• Joyanai may request government-issued identification for age verification at any time.
• If a user is found to be underage, their account will be closed immediately.
• Account holders are responsible for ensuring that no minors can access Joyanai on their devices.

4Deposits & Withdrawals

All rules governing financial transactions on Joyanai are outlined in this section. Please read this policy carefully before making any transaction.

Deposit Policy:

• Deposits can be made via mobile banking or e-wallet.
• The minimum deposit amount will be clearly stated on the platform.
• Deposits using another person's account or payment method are not permitted.
• Deposits are generally credited to your balance instantly.

Withdrawal Policy:

• KYC (Know Your Customer) verification must be completed before making a withdrawal.
• Withdrawals are typically processed within 15–30 minutes.
• For large withdrawal amounts, additional verification may take up to 48 hours.
• Withdrawals will be processed using the same method used for the original deposit where possible.
• If money laundering is suspected, Joyanai reserves the right to freeze withdrawals and conduct an investigation.

5Bonuses & Offers

Joyanai offers a variety of bonuses and promotional offers. Each bonus has its own terms and conditions, which are listed on the bonus page.

General Bonus Terms:

• Every bonus has a set expiry date. Any unused bonus will be forfeited once it expires.
• Winnings from a bonus cannot be withdrawn until the wagering requirement has been met.
• Using fraudulent methods to exploit bonuses will result in account closure.
• Each bonus may only be used once.
• Joyanai reserves the right to modify or cancel any bonus offer at any time.

Understanding Wagering Requirements — An Example:

For example, if you receive a bonus of BDT 1,000 with a 30x wagering requirement, you will need to place a total of BDT 30,000 in bets before you can withdraw any winnings from that bonus.

6Gaming Rules

Each game on Joyanai has its own rules, which can be viewed before the game begins. Certain general rules apply across all games.

• All game outcomes are determined by RNG (Random Number Generator) technology, which is regularly audited by an independent third party.
• If a bet becomes void due to a technical error, Joyanai reserves the right to cancel that bet.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, bets will be refunded if a match is cancelled.
• Any disputes regarding game results must be reported to support within 24 hours.

7Prohibited Activities

The following activities are strictly prohibited to protect the integrity and security of Joyanai:

• Using any software, bots, or automated systems to play games
• Exploiting game vulnerabilities or bugs to gain an unfair advantage
• Accessing another person's account or playing under someone else's identity
• Using the platform for money laundering or any other illicit financial activity
• Abuse of the affiliate program
• Conducting fraudulent activities using the Joyanai name or brand

8Account Closure & Suspension

Joyanai may suspend or permanently close an account under the following circumstances:

• For Violations of Terms & Conditions
• For Providing False Information
• If an account has been inactive for an extended period (more than 12 months)
• If Suspicious Financial Transactions Are Detected
• At the Member's Own Request

Joyanai will always attempt to notify you before closing an account; however, in cases of serious violations, action may be taken without prior notice.

If you wish to close your account, please contact Support. You will be given the opportunity to withdraw your remaining balance before the account is closed.

9Responsible Gaming

Joyanai takes responsible gaming seriously. We believe gaming should be purely for entertainment and should never become a source of financial stress.

Joyanai provides the following protective tools:

• Set daily, weekly, and monthly deposit limits
• Session Time Limit
• 7, 14, or 30-Day Cooling-Off Period
• Permanent or Temporary Self-Exclusion
• Reality Check Notification

If you feel that gaming is negatively affecting your life, please visit our Responsible Gaming Page Read it and contact Support.

10Privacy & Data Policy

The security of your personal information is a top priority for Joyanai. We use your data solely for the following purposes:

• Account Management & KYC Verification
• Payment Processing
• Customer Support Services
• Promotional Communications (if you have given consent)
• Meeting Legal Obligations

Joyanai never sells your information to third parties. For more details, please see our Privacy Policy Read it.

11Policy on Changes to Terms & Conditions

Joyanai reserves the right to update these terms and conditions at any time. When changes are made:

• A notification will be sent to your registered email address.
• The "Last Updated" date on the page will be revised.
• For major changes, consent to the updated terms will be requested at login.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms.

12Contact & Complaints

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: Available 24 hours a day, 7 days a week (log in to the platform)
• Email: [email protected] (typically replied to within 24 hours)

After a complaint is submitted, Joyanai will aim to resolve it within 5 business days. Complex cases may take additional time.